Why CompCall?
Across Canada
CompCall provides Disability Management and return to work support to organizations in every province in Canada. Established in 1993, we have managed over 45,000 claims on behalf of our clients nationwide. We view ourselves not just as Disability Managers, but rather Return to Work Specialists who have the expertise and experience of having worked with every Workers’ Compensation Board and major Insurance Company in Canada.
In addition, we have developed a national network of medical providers that allows our clients access to expedited medical services throughout the country, greatly reducing wait times and the associated claims costs. Such services would include Physiotherapy Assessments, Functional Capacity Evaluations, MRIs, and appointments with specialists (Orthopedic Surgeons, Neurologists, etc.).
Accreditation
CompCall fully supports the regulation and certification of the Disability Management Industry in Canada through the National Institute of Disability Management and Research. NIDMAR was founded in 1994, to promote the implementation of work-place reintegration programs for disabled workers. Part of their mandate is to train, educate, and evaluate individuals who want to work in the Disability Management Industry to ensure that professional standards and ethics are maintained industry-wide. NIDMAR has developed a certification process for “Return to Work Coordinators” and “Disability Management Professionals” which requires a combination of education and job experience. We are proud to have NIDMAR certified Disability Managers, Return to Work Coordinators, and Disability Management Auditors on staff.
Industries
In any organization where people account for a significant portion of a company’s cost structure, CompCall can add value. Our experience has shown that the CompCall approach to Disability Management has been successful in a wide range of industries – from manufacturing to retail, trucking to warehouse operations, security to oil services companies.
Our Commitment
To Our Clients
- To not just meet their expectations but to exceed them;
- To provide them with cost effective solutions;
- To share our knowledge and expertise with their team;
- To provide “straight” answers, no matter what the question;
- To take care of their employees as if they were our own;
- To educate them on their responsibilities under the Workers’ Compensation Legislation;
- To ensure adherence to all legislation surrounding the management of the claim (WCB, Privacy, Short Term Disability Contract).
To Their Employees
- To treat them with respect at all times;
- To respond to their questions promptly;
- To help them understand what their responsibilities are while on claim;
- To assist with any difficulties they are having with their benefit provider;
- To ensure that they are receiving timely and appropriate medical treatment;
- To ensure that the modified duties are appropriate for their condition;
- To work with them and their medical providers to ensure a safe and sustainable return to work program.
To Our Employees
- To provide a work environment where they are treated with respect at all times by all parties involved in the process;
- To provide the training, knowledge and tools to do their job well;
- To provide a safe and healthy environment in which to work;
- To provide them with the authority and latitude needed to manage their caseload;
- To provide clear direction on what their role and responsibilities are in the Disability Management process.